Questions, answered

You create a brief describing what you need. A verified designer takes it on, sends you concepts and revises them from your feedback. Submitting the brief costs nothing: the project's credits are taken from your balance only when you accept a designer's quote, and the designer is paid only after you approve the final delivery (or after our support team resolves a dispute in the designer's favour). Then you download your files.

When you hire a designer, you'll receive: initial concepts, revision rounds, the final files (designers can deliver PNG, JPEG, WebP, GIF, SVG, PDF, AI or EPS), full commercial rights once you approve the final delivery, and direct communication with your designer throughout the project.

Yes. Every brief includes 3 concepts and 2 revision rounds. When you create the brief you can add more: 5 concepts and 4 revision rounds for 250 credits, or unlimited revisions for 500 credits. The designer's quote confirms the final price.

It depends on the designer and the scope; the timeline is agreed with your designer before the project begins. Our Delivery Policy has the details.

You do. Once you approve the final delivery, the logo becomes your exclusive property with full commercial usage rights. We recommend a trademark search before you use it commercially.

Credits are your currency on TrueLogos. Use them to hire verified designers for design projects. A logo project starts at 500 credits and a full brand identity at 3,000. The bundles above are how many credits you buy, not what a project costs - Studio's 5,000 credits cover a brand identity with 2,000 left for whatever comes next. Besides the bundles, a custom amount can be any amount from €1 to €20,000, or its equivalent in the currency you pick at the day's rate (US dollars included), with the maximum rounded down to a round figure so it never exceeds €20,000.

No! Credits never expire. Use them whenever you're ready to start a project.

Visa and Mastercard; other card brands may be declined. Payments are handled by our card payment provider, and TrueLogos does not store your full card number. You can see prices in your own currency with the selector in the navigation bar.

The designer is paid only after you approve the work. Report problems before approving: you can ask for revisions, and if it is still unresolved our support team mediates and can return part or all of the project's credits. Unused credits are refundable within 14 days of purchase - see our Refund Policy for the full terms.

Email support@truelogos.pro with your project or payment details. Unused credits are refundable within 14 days of purchase, to the original payment method; credits already spent are not. Cancelling a project before you accept a designer's quote costs nothing, because no credits are taken until then; if a designer fails to deliver, all of that project's credits go back to your balance. Full terms are in our Refund Policy.

Every designer on TrueLogos passes identity verification. This ensures you're always working with real, verified professionals.

No. For each project TrueLogos pays the designer the full price they quoted and you accepted, once you approve the final delivery. There is no platform fee on the designer's side (0%). If that ever changes, the fee will be stated in the Terms and the designer agreement before it applies.

Choose Become a Designer and create an account. The application asks you to accept the designer terms, fill in your profile, upload 3 to 6 portfolio pieces, pass a short design quiz (60% or more) and complete a design challenge. We then review your application.

On the sign-in page, choose Forgot password? and enter the email you signed up with.

Open Dashboard → Settings, enter your current password and the new one in the Password section, then choose Update Password.

Open Settings → Danger Zone → Delete Account. Your files and, for designers, identity, bank and tax documents are deleted, and your other devices are signed out. Our Cancellation Policy explains what is kept.