Cancellation Policy

You can cancel a project at various stages: Before Designer Accepts: • Full refund of credits to your account • Cancellation is immediate • No questions asked After Project Starts: • Contact support to discuss options • Partial refund may be available depending on work completed • Designer is compensated for completed work

Method 1: Project Dashboard 1. Go to your project in the dashboard 2. Click "Cancel Project" 3. Select your reason (optional but helpful) 4. Confirm cancellation Method 2: Contact Support Email support@truelogos.pro with: • Your project ID • Reason for cancellation • Any relevant details

When you cancel a project: • Project status changes to "Cancelled" • Designer is notified • Eligible refund processed to your credit balance • Project files remain accessible for 30 days • You can download any delivered work

Credit refund amounts depend on project stage: • Before acceptance: 100% refund • Initial concepts delivered: Up to 50% refund • Revisions in progress: Case-by-case basis • Final delivery approved: No refund (project complete) Refunds are added to your TrueLogos credit balance instantly.

If a designer cancels your project: • You receive a full refund of credits • You're notified immediately • You can hire a different designer • No negative impact on your account

About your credit balance: • Credits do not expire • Credits are non-refundable for cash after 14 days • Unused credits remain in your account • Credits can be used for any future project

If you want to permanently delete your TrueLogos account: How to Delete Your Account: 1. Go to Settings → Account 2. Click "Delete Account" 3. Confirm deletion by entering your password 4. Your account will be permanently deleted within 30 days What Gets Deleted: • Account information • Project history • Uploaded files • Settings and preferences What Is Retained: • Transaction records (7 years for tax compliance) • Anonymized analytics data

If you disagree with a cancellation decision: 1. Contact support within 7 days 2. Provide detailed explanation 3. We review within 48 hours 4. Final decision communicated via email We aim to resolve all disputes fairly and promptly.

We reserve the right to modify this Cancellation Policy at any time. Changes will be posted on this page with an updated date. Material changes will be communicated via email.