Cancellation Policy

You can cancel a project at various stages: Before Designer Accepts: • Full refund of credits to your account • Cancellation is immediate • No questions asked After Project Starts: • Contact support to discuss options • Partial refund may be available depending on work completed • Designer is compensated for completed work

Method 1: Project Dashboard 1. Go to your project in the dashboard 2. Click "Cancel Project" 3. Select your reason (optional but helpful) 4. Confirm cancellation Method 2: Contact Support Email support@truelogos.pro with: • Your project ID • Reason for cancellation • Any relevant details

When you cancel a project: • Project status changes to "Cancelled" • Designer is notified • Eligible refund processed to your credit balance • Project files remain accessible for 30 days • You can download any delivered work

Credit refund amounts depend on project stage: • Before acceptance: 100% refund • Initial concepts delivered: Up to 50% refund • Revisions in progress: Case-by-case basis • Final delivery approved: No refund (project complete) Refunds are added to your TrueLogos credit balance instantly.

If a designer cancels your project: • You receive a full refund of credits • You're notified immediately • You can hire a different designer • No negative impact on your account

About your credit balance: • Credits do not expire • Credits are non-refundable for cash after 14 days • Unused credits remain in your account • Credits can be used for any future project

You can delete your TrueLogos account yourself, at any time, from Settings: How to Delete Your Account: 1. Go to Settings → Account 2. Click "Delete Account" in the Danger Zone 3. Confirm the deletion prompt This is immediate and self-service — no need to contact support. What Happens: • If your account has no purchase, project, or payout history, it is deleted outright: login credentials, profile, project history, and uploaded files are all permanently removed. • If your account does have purchase, project, or payout history, your login credentials and profile information (name, email, image, and — for designers — bank/payout and verification details) are permanently removed immediately, and you're signed out of every session. Your transaction, project, and payout records are retained under an anonymized account, as required for billing, tax, and dispute-resolution purposes. What Is Retained (accounts with financial history only): • Transaction and payout records (7 years for tax compliance) • Anonymized project history tied to those records

If you disagree with a cancellation decision: 1. Contact support within 7 days 2. Provide detailed explanation 3. We review within 48 hours 4. Final decision communicated via email We aim to resolve all disputes fairly and promptly.

We reserve the right to modify this Cancellation Policy at any time. Changes will be posted on this page with an updated date. Material changes will be communicated via email.