Refund Policy

At TrueLogos, we stand behind the quality of our professional designer marketplace. We offer a fair and transparent refund policy to ensure customer satisfaction while maintaining the sustainability of our platform.

If you are a consumer based in the UK or EU, you have a statutory right to cancel a service contract within 14 days of purchase without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (or the equivalent EU Consumer Rights Directive). Because a logo design project is a bespoke service that we begin promptly once a designer accepts your brief, you expressly request that work start within the 14-day period when you hire a designer. If you exercise your cancellation right after work has begun, we may deduct a reasonable amount for the service already supplied, as set out below — this does not remove your statutory right, it only affects how much is refunded once performance has started. This statutory right is in addition to, and does not limit, the escrow-based refund protections described in this policy.

Designer Projects: • Full refund if project cancelled before designer accepts • Escrow protection until you approve final delivery • Dispute resolution available for quality concerns • Partial refunds negotiated on a case-by-case basis Credit Purchases: • Unused credits refundable within 14 days of purchase • Used credits are non-refundable • Minimum refund amount: €5 EUR

Your payment is protected by our escrow system: • Payment is held securely until you approve the work • Designer receives payment only after your approval • If you're not satisfied, you can request revisions • Disputes are handled by our support team • Full refund if designer fails to deliver

1. Request Submission: Email support@truelogos.pro with your project details 2. Review Period: We review requests within 48 hours 3. Decision: You'll receive approval or explanation 4. Processing: Approved refunds processed within 5-7 business days 5. Confirmation: Email confirmation when refund is issued

The following are not eligible for refunds: • Completed projects after final approval • Credits that have been used for projects • Services completed more than 30 days ago • Accounts terminated for Terms of Service violations

If you're unsatisfied with designer work: 1. Report issues before approving final delivery 2. Provide specific examples of quality concerns 3. Request revisions from the designer 4. If unresolved, contact support for mediation 5. Partial or full refunds based on verified issues

Refunds are issued via: • Original payment method (preferred) • Account credits (instant processing) Processing Times: • Credit/Debit cards: 5-7 business days • Account credits: Immediate

We may offer full refunds in cases of: • Designer abandons project without delivery • Duplicate charges or billing errors • Significant delays beyond agreed timeline • Platform errors affecting project delivery • Force majeure events

We encourage customers to contact us before initiating chargebacks. Accounts with chargebacks may be suspended pending resolution. We reserve the right to dispute unwarranted chargebacks.